Shipping policy
SHIPPING POLICY
Effective date: October 1, 2025
Seond Ltd. (trading as NeuroSmile)
Spyrou Kyprianou 16, 6058 Larnaca, Cyprus
Company registration: HE 433247 · VAT: CY10433247L
Email: hello@tryneurosmile.com · Phone: +357 95 738953
Customer support: Monday – Friday, 9:00 AM – 6:00 PM (US Eastern Time)
1. Where we ship
United States, United Kingdom, Canada, Australia and New Zealand. Orders from other countries cannot be processed and are refunded automatically.
2. Shipping cost
Shipping is free on every order.
3. Processing time
Orders are processed within 1–2 business days after payment. Orders placed on weekends or public holidays are processed on the next business day.
4. Delivery time (after dispatch)
- United States: 5–7 business days
- Canada: 5–6 business days
- United Kingdom, Australia, New Zealand: 9–15 business days
Delivery times are estimates and can be affected by customs or courier delays.
5. Tracking
You receive a shipping confirmation email with a tracking link as soon as your order is dispatched. Allow up to 48 hours for the first tracking update. If tracking has not moved for several business days, email hello@tryneurosmile.com.
6. Customs, duties and import taxes
Any duties or import taxes are included in your order total. You will not be asked to pay anything on delivery.
7. Incorrect addresses and failed deliveries
Please check your shipping address at checkout. Orders returned because of an incorrect address or refused delivery may be subject to a reshipment fee.
8. Lost or damaged shipments
If your order arrives damaged or is lost in transit, contact us within 7 days with your order number. We reship or refund – see our Refund Policy.
9. Subscription shipments
Subscription orders ship automatically on your billing schedule with the same delivery times. Cancel at least 7 days before the next billing date to skip the next shipment.